Terms & Conditions vivo4d – Terms of Use for Malaysia's Online Gaming Platform

1Introduction

Welcome to vivo4d, a digital entertainment and online gambling platform dedicated to the Malaysian market. These Terms & Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and vivo4d ("Platform", "We", or "vivo4d").

By accessing, browsing, or using any part of the vivo4d platform – whether via the website, mobile device, or any other digital channel – you acknowledge that you have read, understood, and agree to be fully bound by these Terms & Conditions.

Vivo4d operates as a digital entertainment platform offering a wide range of game categories, including slots, Live Casino, Sports Betting, E-Sports, badminton, and progressive Jackpot games. All services are provided in accordance with the terms set out in this document.

2Member Eligibility

To register and use vivo4d's services, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration.
• Is legally eligible to enter into a binding agreement.
• Not be listed on any self-exclusion register under any responsible gaming programme.
• Hold a valid Malaysian bank account or e-wallet in your own name for deposit and withdrawal purposes.
• Not register on behalf of any third party or business entity.

Vivo4d reserves the right to request age and identity verification at any time. You will be required to submit a copy of a valid identification document (such as a Malaysian identity card or passport) upon request.

3Account Registration

Each individual is only permitted to hold one (1) active account at vivo4d. Multiple accounts registered by the same individual are strictly prohibited and may result in all accounts being suspended or permanently closed without any refund.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as per your identity document
• An active, reachable Malaysian phone number
• A valid and active email address
• Bank account or e-wallet details for withdrawal purposes

You are solely responsible for keeping your vivo4d account password confidential. vivo4d will not be held liable for any losses arising from unauthorised access to your account due to your own negligence. Contact the vivo4d support team immediately if you suspect any unauthorised access to your account.

4Deposits & Payments

Vivo4d accepts deposits via the following valid Malaysian payment methods:

All deposits must be made using an account registered in the member's own name. vivo4d does not accept third-party deposits. Should a deposit be received from an unauthorised source, vivo4d reserves the right to reject it and close the account in question.

5Withdrawals

Winnings withdrawals on vivo4d are subject to the following conditions:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals may only be made to a bank account or digital wallet registered in the same name as the vivo4d account holder.
• Members may be required to complete an identity verification (KYC) process prior to their first withdrawal or for withdrawals exceeding a specified limit.
• Any bonus received must meet the wagering (rollover) requirements before a withdrawal can be made.
• Vivo4d reserves the right to place a withdrawal on hold while an investigation is ongoing should any suspicious activity be detected.

Under normal circumstances, withdrawals will be processed within 5 to 15 minutes once the application is approved. For large withdrawal amounts, processing may take up to 24 hours for security verification purposes.

6Bonus & Promotions

Vivo4d offers a variety of bonuses and promotions from time to time, including welcome bonuses, cashback, reload bonuses, free spins, and loyalty rewards. All bonuses are subject to the specific terms and conditions stated alongside each offer.

General terms applicable to all bonuses at vivo4d:

• Each bonus carries a wagering requirement (rollover) that must be fulfilled before any withdrawal can be made.
• Bonuses may only be claimed once unless otherwise stated.
• Vivo4d reserves the right to forfeit bonuses without prior notice in the event of any abuse.
• Bonuses are non-transferable and cannot be directly exchanged for cash.
• Using more than one account to claim the same bonus is prohibited and may result in account closure.
• Bonus values and promotional terms may be changed at any time at vivo4d's sole discretion.

7Game Rules

Vivo4d offers a wide range of game categories including slots, live casino (baccarat, roulette, blackjack), Sports Betting (Malaysia Super League, EPL), e-sports, badminton, and progressive jackpots. Each game category has its own specific rules.

General principles applicable to all games on vivo4d:

• All games use a Random Number Generator (RNG) that has been independently verified to ensure fairness.
• Outcomes determined by the system are final and cannot be disputed.
• Vivo4d reserves the right to void any bet in the event of a significant technical error.
• Any technical disruption during gameplay does not entitle the player to claim any form of compensation.
• The use of assistance software, bots, or any automated method to play is strictly prohibited.

For Sports Betting and e-sports, vivo4d uses odds set by licensed betting service providers. All sports bets are final once confirmed and cannot be cancelled unless otherwise stated in the specific betting rules.

8Prohibitions & Restrictions

The following activities are strictly prohibited on the vivo4d platform:

• Registering multiple accounts under your own name or using another person's identity.
• Using automation software, bots, or any technology that provides an unfair advantage.
• Colluding with other players to defraud the system or manipulate game outcomes.
• Using the platform for money laundering or any other illegal activities.
• Abusing bonuses or promotions through arbitrage techniques or any other improper methods.
• Sharing your account or granting account access to any other party.
• Spreading false or misleading information about the vivo4d platform.

9Account Closure

You may close your vivo4d account at any time by contacting our customer support team. Prior to closure, all eligible balances will be returned to you in accordance with the standard withdrawal procedure.

Vivo4d reserves the right to close or suspend your account without prior notice under the following circumstances:

• Breach of any part of these Terms & Conditions.
• Fraud, misrepresentation of information, or illegal activities.
• Upon request by a regulatory body or law enforcement authority.
• Account inactivity exceeding 12 consecutive months.
• As part of the self-exclusion programme at the member's own request.

10Liability Limits

Vivo4d provides its services on an "as is" basis. To the fullest extent permitted by law, vivo4d shall not be liable for:

• Any platform disruption or unavailability resulting from maintenance or technical issues.
• Indirect, consequential, or punitive losses arising from the use of the platform.
• Acts or omissions of third-party service providers.
• Any losses resulting from a user's negligence in maintaining the security of their account.

In all circumstances, vivo4d's maximum liability to you is limited to the total amount you deposited in the 30 days prior to the claim arising.

11Privacy & Data Protection

The collection, use, and protection of your personal data by vivo4d is subject to our Privacy Policy, which forms part of these Terms & Conditions. By using the vivo4d platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Vivo4d is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of processing your personal data. Your data will not be sold or shared with third parties without your consent, except as stated in the Privacy Policy or as required by law.

For more information, please refer to vivo4d Privacy Policy.

12Responsible Gaming

Vivo4d is deeply committed to the well-being of our members. We provide a range of tools to help you play responsibly:

• Deposit Limit: Set a maximum limit on your daily, weekly, or monthly deposit amount.
• Loss Limit: Set a maximum loss limit that you are comfortable with over a given period.
• Time Limit: Set a daily limit on the amount of time you spend on the platform.
• Play Break: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently exclude yourself from the platform if needed.

This platform is for entertainment purposes only. If you feel that gambling is beginning to negatively impact your life, please contact Talian Kasih 15999 or visit our Responsible Gaming us for assistance.

13Governing Law

These Terms & Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms & Conditions shall first be resolved through good-faith negotiation between both parties. If no resolution is reached through negotiation, the dispute will be referred to arbitration in accordance with procedures established by vivo4d management.

Vivo4d operates under a valid international licence and complies with all applicable licensing requirements. All operations are conducted with full integrity and are subject to oversight by the relevant regulatory authorities.

14Contact Us

If you have any questions regarding these Terms & Conditions or require further clarification, please contact the vivo4d customer support team via:

• Email: support@vivo4d.ws
• Live Chat: Available 24/7 on the vivo4d platform
• WhatsApp: Contact us via the number available on the platform

The vivo4d support team operates 24/7 and will do their best to respond to all enquiries as promptly as possible. For common questions, you may also refer to our Frequently Asked Questions (FAQ) us.