At vivo4d, your privacy is more than a legal obligation — it is a core value we are firmly committed to. This document transparently explains how we handle your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six data protection principles we practise every day to keep you safe.
All data transmitted between your device and vivo4d servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banks.
Vivo4d never sells, rents, or transfers your personal data to any third party for marketing or commercial purposes without your consent.
All personal data handling practices at vivo4d fully comply with Malaysia's Personal Data Protection Act 2010. You have the right to access and correct your data.
Your personal data is stored on servers protected by firewalls and strict access controls. Only designated personnel with a legitimate business need may access your data.
Your bank account number, digital wallet details (Touch 'n Go, GrabPay, DuitNow), and other financial information you provide are stored in encrypted format and are not directly viewable.
Vivo4d's security infrastructure undergoes independent third-party audits every quarter to ensure your data protection consistently meets the latest standards.
Vivo4d ("we", "the Platform") is deeply committed to your privacy and the protection of your personal data. This Privacy Policy sets out in detail how we collect, use, store, disclose, and protect your personal data when you use the vivo4d platform — including the website, mobile app, and all related services.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms part of vivo4d's Terms & Conditions. By registering for or using the vivo4d platform, you acknowledge that you have read and understood this Privacy Policy and agree to the data handling practices described herein.
Important Note: If you do not agree with this Privacy Policy, please discontinue use of the vivo4d platform. Continued use following any policy amendment will be considered your acceptance of the latest version of this Privacy Policy.
Vivo4d is committed to ensuring your personal data is always handled with full integrity, transparency, and accountability. We have never sold your data to third parties and will never do so.
In operating the vivo4d platform, we may collect various categories of your personal data. Below is a summary of the data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, IC/passport number, date of birth | Mandatory |
| Contact Information | Malaysian phone number, email address, residential address | Mandatory |
| Financial Information | Bank account numbers, e-wallets (Touch 'n Go, GrabPay, Boost, DuitNow) | Mandatory |
| Usage Data | Game history, activity logs, game preferences | Automatic |
| Technical Data | IP address, device type, web browser, approximate location | Automatic |
| Communications | Customer support logs, emails, live chat recordings | Certain circumstances |
We only collect data necessary for the purposes stated in this Privacy Policy. We do not collect sensitive data such as medical information or religious beliefs unless there is a specific legal requirement to do so.
Vivo4d collects your personal data through the following methods:
Vivo4d uses your personal data solely for legitimate purposes, as outlined below:
vivo4d will not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.
Vivo4d does not sell your personal data to any third party for marketing purposes. However, under certain limited circumstances, we may share your data with the following parties:
All third parties who receive your data are bound by strict data protection agreements and are required to handle your data to the same standards we uphold at vivo4d.
vivo4d is not responsible for the privacy practices of third-party websites or applications that may be linked to our platform.
Vivo4d employs multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or unintended disclosure:
While we take all reasonable steps to protect your data, no system is completely foolproof. We encourage you to play your part in keeping your account secure by using a strong password and never sharing your login credentials with anyone.
The vivo4d platform uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use:
You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the vivo4d platform.
As a data subject under Malaysia's PDPA 2010, you have the following rights regarding the personal data held by vivo4d:
You may request a copy of the personal data we hold about you at any time.
You have the right to request the correction of any inaccurate or incomplete personal data.
Under certain circumstances, you may request the deletion of your personal data from our records.
You may request that we restrict the processing of your personal data under certain circumstances.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a structured, machine-readable format whenever required.
To exercise any of the above rights, please contact our data protection team at support@vivo4d.ws. We will process your request within 14 business days.
Vivo4d retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with our established data deletion procedures.
The vivo4d platform is restricted to individuals aged 18 and above. We do not knowingly collect or store personal data of individuals under the age of 18.
Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Parents or guardians who suspect their child has registered on vivo4d may contact us directly at support@vivo4d.ws.
Vivo4d reserves the right to amend this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or improvements to our data protection measures.
When material amendments are made to this Privacy Policy, we will:
Your continued use of the vivo4d platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy. It is your responsibility to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by vivo4d, please contact our Data Protection Officer via:
If you are not satisfied with how vivo4d has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
This Privacy Policy is effective from 1 January 2026. For enquiries related to Terms & Conditions or Responsible Gaming, please visit the relevant page.
Your personal data is fully protected at vivo4d. Register today and enjoy a safe, fair, and transparent gaming experience alongside more than 500,000 Malaysian players.
For players aged 18 and above. Your data is safe with us.